Access Statement

Introduction

We strive to ensure all visitors can enjoy the accommodation, amenities and surroundings within Spring Lea. Our aim is to assist you in any way possible and if you require assistance while planning your stay or while you are actually visiting us we will be pleased to help you.

Pre-Arrival

We cater for Touring Caravans, Motor Homes and Tents, Holiday Cottages for hire and privately owned Static Caravans.
We offer telephone and email contact with our customers
Leisure Centre

Entrance is level with no ramps
Access to the upstairs Bar / Restaurant is via staircase
Pool depth is 1.03m to 1.6m and is 15m in length
Pool access is by a 3 step ladder or 4 steps with handrail into the toddler pool followed by one larger step into the main pool
Shower and changing facilities are available

General

The nearest public phone is located in Allonby village (approx 300m)
If the Leisure Centre is closed an emergency telephone is available outside the Park Managers Bungalow (at Park entrance)
Nearest bus stop is 200 metres
Assistance dogs are welcome
Maps of the park are available at reception and on our web site
If emergency services are required please dial 999


Public Areas - General

Tarmac and gravel roads service the Park. Speed limit on the Park is restricted to 8mph
Waste disposal bins are located next to the toilets. The Wheelie bins are 126cm high

Public Areas - Shower, Laundry and Toilet block

The Parks toilet block is centrally located on the Park
The path leading to the toilets is a level concrete path
There are one front loading and two top loading washing machines as well as four front loading dryers
The dish washing sinks are 80cm in height
Tokens for machines are purchased from Leisure Centre Reception

Touring / Camping Pitches

Pitches are all grass
Chemical disposal point is 40cm in height and is located at the toilet block
Water taps and drains are near all pitches
Arrival and Car Parking Facilities

The Leisure Centre Reception area has a tarmac parking area
Once registered at Reception guests will be directed to their accommodation
Holiday Cottages have their own parking. Camping / Touring pitches is at the pitch for the first vehicle - any additional cars on the parking areas adjacent to the toilet block.

Main Entrance and Reception

Access to Reception is in the Leisure Centre at the Park entrance
There is seating available in our Reception
Parking available outside Reception
Tourist Information available in Reception
Telephone: 01900 881331
Email: mail@springlea.co.uk

THIRD PARTY LINKS
Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.

CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on September 2018.
Information will be provided without delay and within one month of receipt. This time span can be extended upwards of an additional two months depending on the complexity or amount to which have been requested. You will be informed if an extension is required within one month of the receipt of the request.

CONTACT US
If you have any questions, or you would like to find out more about this privacy notice you can contact us through written documentation, call or email. Please see as follows:

Data Controller
Spring Lea Lesiure Limited
Allonby
Maryport
Cumbria
CA15 6QF
- Provide you with further details as to how we use your personal information
- Provide you with a copy of personal information we have collected about you
- Update any inaccuracies in the personal information we hold
- Delete any personal information that we no longer have lawful grounds to use.
- Object to our use of your personal information if our use of your personal information is causing you undue harm. In such cases we must cease using your personal information for that purpose.

We may charge an administrative fee when a request is manifestly unfounded or repetitive. We may also charge a further administrative fee when you request for us to provide further copies of the information already provided to you.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will acknowledge and respond to your request within one month of receiving your request. We will inform you of the third parties to whom your data has been disclosed.
(a) our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing). Third party legitimate business interests include the promotion of insurance services to you so that we have sufficient insurance coverage at our site(s)

(b) our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services;

(c) our compliance with legal or regulatory obligations.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
If you have any questions in relation to our use of your personal information, you should first contact us. Please see the ‘Contact us’ in Section below. You have the right to request a copy of the information which we hold about you. This is called a Data Subject Access Request and is in reference to the following:
- When you expressed an interest in our products or services

- Where we have collected your details for us to provide you with information about our services

- We will keep your information for 5 years unless you have requested that we stop holding or sending you information sooner. In the event that you have purchased a product from us, we will keep your personal information for so long as we are providing you with services, plus 2 years to deal with queries, complaints or legal claims you may have.

LEGAL GROUNDS FOR PROCESSING
The legal grounds we rely on to process your personal information, are that processing is necessary for:
We may disclose and exchange information with law enforcement agencies and regulatory bodies should we be required to so following a legal request.

As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various fraud and credit-check databases.

HOW LONG WE KEEP YOUR INFORMATION
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. For example:
In countries which have not had these approvals, we will either ask for your consent to the transfer, or transfer it subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities.

Under the General Data Protection Regulations 2018, when personal information is being transferred outside the EEA, we as a data controller and processor, are under an obligation to ensure that such transfers are performed in a manner than ensures that your personal information is adequately protected. We may disclose and exchange information with law enforcement agencies and regulatory bodies should we be required to do so following legal request/obligations.
Your personal information may be accessed by staff or suppliers, in, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EEA. Regardless of location or whether the person is an employee or contractor we will impose the same data protection safeguards that we deploy inside the EEA.

Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. Please see the full list here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
TRANSFERS OF PERSONAL INFORMATION

We may permit selected third-party companies to use your personal information, for the purposes set out in section 3 ‘How we use your personal information’. These companies will not use your information to contact you. Selected third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

We work to provide you with information about relevant insurance services. If we intend to pass on your details, we will inform you beforehand and give you an opportunity to object easily through the medium in which we have requested consent. If you tell us that you do not wish to have this information passed (and we are not legal required to do so), we will respect your wishes.
YOUR RIGHT TO WITHDRAW CONSENT FOR MARKETING

You have the right to withdraw your consent at any time. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using details in the ‘Contact us’ section (Section 9) of this privacy notice in writing, email or telephone. We will action your request immediately or within 1 working day.
We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using our contact details.

We will action your request immediately or within 1 working day.
MARKETING

We may use your information to market to you, of which is subject to having obtained specific consent under Article 4 of the General Data Protection Regulation.
Marketing may consist of updates and offers about our products and services, as well as products or services provided by selected third party companies we believe will be of interest to you (see next section - Transfer of Personal Information).

We will ask for your consent at the time we collect your data to conduct marketing. Marketing services will be communicated via email, SMS, letter, telephone, and will be basis on the preferences you select, for example, information relating to; self-catering holidays, touring and camping holidays, pet friendly holidays, holiday home ownership and any special offers at our parks.
We will use your information to help identify, develop or improve products that may be of interest to you. The information will be used to enable us to monitor and analyse our business and carry out market research. This information will be used to enable us to monitor and analyse our business and carry out market research. This information may be provided to independent external bodies such as governmental departments and agencies to carry out research.

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation.
HOW WE WILL USE YOUR PERSONAL INFORMATION

We may use your personal information to provide our services more effectively to you. For example: to administer our services, including handling your requests, communicating with you (including any offer and promotions); keeping up-to-date records about you, and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable). This will also assist in keeping up-to-date records about you, and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable).
Disabling Cookies
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer - http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
Google Chrome - https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Mozilla Firefox - http://support.mozilla.org/en-US/kb/Blocking%20cookies
Apple Safari - http://docs.info.apple.com/article.html?artnum=32467

CCTV footage - We use CCTV cameras at some locations on our park for crime prevention and safety or licencing reasons.
Opt-out
In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html
Analytics Cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.
This website uses both Advertising Cookies and Analytics Cookies.

Advertising Cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.
“What we believe you are interested in” is based on the content you have visited previously and the number of times in which you visit certain content on the website. If you submit an email address to us via our website, we may combine this information with your website cookie information to help us identify your perceived interests. This information may then be used to send you relevant information by email.

All cookies are anonymous and do not identify you by name unless you submit that information via our website.

We may use this information to personalise the text, images or design of the website to be more relevant to your perceived interests.
Why we use Cookies
To make this site work properly we sometimes place small data files, called cookies, on your device. Cookies are small text files that a website saves on your computer or mobile device that enables the website to remember your actions or preferences. This can range from login, language, font size and other display preferences.

Cookies are also used on this website to enhance your website experience, providing you with content that is more relevant to what we believe you are interested. Unless cleared, cookies can remain on your device for up to 2 years from the date it was last refreshed.
Cookie: Intilery
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These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Intilery stores the information collected by these cookies on servers in the EU. Intilery may transfer this information to third-parties where required to do so by law.
Cookie: Google Analytics
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These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
Due to EU law changes each website much explicitly state that they will be using cookies.
The only cookie currently in use on this website (springlea.co.uk and prophetbookings.co.uk/springlea/ ) is used to support analysis and understanding of how people use the website (what they like most, when is the busiest time of day on the site, have people found new content when it is published, etc). This analysis is to help improve the usage and effectiveness of the website. The data collection and reporting behind this analysis is currently provided by Google Analytics and Intilery. Users continued use will indicate agreement to the use of these cookies. More information on this cookie and advice on how to stop this cookie being used is set out below.

Cookie Usage
The cookies in use to deliver Google Analytics service are described in the table below.
We may collect information about your computing including, where available, your IP address, operating system and browser type. We may use your information to: manage your account, carry out customer-care activities and we may also record and/or monitor calls for quality checks and staff training. Information may be used to monitor the quality and security of the website and test and maintain our IT systems; we may analyse your use of the services for marketing purposes, including, but not limited to, the page of our site you look at and the services you purchase as well as your browsing history and use of our websites. We will not pass responsibility of your information to other organisations.

COOKIE POLICY
d) Credit and Anti-Fraud information - information relating to your creditworthiness, or any criminal or fraudulent activities provided to us either by you or third parties, including information which establishes your identity, such as: driving licences, passports and utility bills; information about transactions, credit ratings from credit reference agencies; fraud, offences, suspicious transactions, Politically Exposed Person and sanctions lists, where your details are included.

e) Exclusively Owners - if you purchase a holiday home at our park we will also collect such things as proof of residential addresses, dates of birth and other associated information about those who may be utilising your holiday home in order to provide you with membership of the facilities on park.
INFORMATION WE COLLECT

We collect information about you in which you provide to us through our website and through communications with us. The types of personal information we collect from you include:

a) Information you provide to us - personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.

b) Your correspondence - if you contact us, we may keep a record of that correspondence;

c) Sales and services information - details of transactions that you make with us and details of the services we provide to you;
Privacy policy and data protection

WHO WE ARE

Spring Lea Leisure Limited - including Spring Lea Holiday Centre, Moordale Park and Mayfair Caravan Park

Trading Address: Spring Lea, Allonby, Maryport, Cumbria, CA15 6QF

Any reference to “we”, “us” or “our” in this policy shall mean Spring Lea Leisure Limited and our associated trading names. Throughout this policy “you” means the customer.

Under the General Data Protection Regulation 2018, we constitute the ‘data controller and processor’ in relation to the personal information that we collect about you. As data controller we have certain legal responsibilities surrounding how we collect, use and share your personal information. We must inform you about this, and it is important for you to be aware of the rights afforded to you.
Holiday Centre
SPRING LEA
01900 881331
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Spring Lea Holiday Centre, Allonby, Maryport, Cumbria, CA15 6QF
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01900 881331
Allonby, Maryport, Cumbria, CA15 6QF